As you travel to visit our breathtaking mountain community, we are committed to providing you with a safe environment and peace of mind. We have put into action new protocols that align with local recommendations. Our staff is trained and given the tools needed to serve our guests. We will actively evolve our procedures to ensure the health and safety for those visiting The Woodlands.Type your paragraph here.
Due to social distancing guidelines our office will have limited availability. We can be reached on property during the hours of 9:00am - 5:00pm every day. To contact the office you can use an intercom system next to the front door or by calling our office phone number. We do have staff on property if you are in need of immediate assistance.
Public areas are being sanitized regularly.
We ask all guests to wear a mask when inside indoor public areas. Please practice social distancing around other guests and when speaking with staff.
Our staff have all necessary training and wear appropriate PPE for exposure to disinfectants and patients who may have COVID-19
Rooms are cleaned according to our high standards. We use disinfectants on all surfaces, including soft fabrics. All linens are freshly laundered before each stay. If you have specific questions regarding our cleaning please call our office.
At this time we will not be providing any daily housekeeping.
Next to the office is our guest supplies closet which is stocked with extra supplies including towels, toilet paper, tissues, paper towels, soap and other in room supplies. There will also be a bin to return used towels.
To dispose of trash we have provided a green trash can located next to the guest supplies closet and A Black trash can located by our dumpster area. Please lock when done.
All rooms will be ready for check in at 3:00pm. No early check-ins will be permitted in order to have ample time for proper sanitation of each room.
We will provide “Check-In Packets” with keys, map to the room, and general information. You will find this packet located in a wooden box to the left of the office door. Inside the box there will be a sealed envelope with your last name.
Our AFTER HOURS contact number will be posted on the front door of the office.
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